Refund Policy

Last Updated: January 28, 2025

At AI Tools Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for course purchases made through our Service at https://learnaiworks.online.

MONEY-BACK GUARANTEE: We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of purchase, provided you meet the eligibility criteria outlined below.

1. Refund Eligibility

1.1 Standard Refund Period

You are eligible for a full refund if:

You request the refund within 14 days from the date of course purchase
You have completed less than 30% of the course content
You have not downloaded any course certificates
This is your first refund request for this particular course
You have not violated our Terms and Conditions

1.2 Extended Refund Period

For courses priced over $300, we offer an extended 21-day refund period under the same eligibility conditions listed above.

1.3 Exceptions to Refund Policy

Refunds will NOT be issued in the following circumstances:

Requests made after the applicable refund period has expired
You have completed more than 30% of the course content
You have downloaded or obtained a course completion certificate
You have previously received a refund for the same course
The course was purchased during a promotional sale or with a discount code (unless otherwise specified)
Your account has been suspended or terminated for violating our Terms and Conditions
You have abused the refund policy (multiple refund requests across different courses)
Technical issues on your end (incompatible devices, internet connection problems)

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team via email at [email protected]
Include your order number, registered email address, and course name
Provide a brief explanation of why you are requesting a refund
Submit your request within the applicable refund period

2.2 Information Required

To process your refund request, we will need:

Full name and registered email address
Order/Transaction ID or receipt number
Course title and purchase date
Reason for refund request
Payment method used for the purchase

2.3 Review and Processing Time

Our team will review your refund request within 3-5 business days. We may contact you for additional information or clarification during this process. Once approved, refunds will be processed within 5-10 business days.

3. Refund Methods and Timeline

3.1 Refund Method

Refunds will be issued to the original payment method used for the purchase:

Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
PayPal: Refunds will be credited to your PayPal account within 3-5 business days
Other Payment Methods: Processing time varies by provider, typically 7-14 business days

Please note that we cannot expedite the refund processing time as it depends on your financial institution or payment provider.

3.2 Refund Timeline Summary

Stage	Timeframe
Initial Review	3-5 business days
Approval & Processing	1-2 business days
Bank/Payment Provider Processing	5-10 business days
Total Estimated Time	9-17 business days

4. Partial Refunds

4.1 When Partial Refunds Apply

Partial refunds may be issued in the following situations:

You have completed between 30% and 50% of the course content
You request a refund after the standard refund period but within 30 days of purchase
The course was purchased as part of a bundle or package
Technical issues prevented full access to some course materials

4.2 Partial Refund Calculation

Partial refund amounts are calculated based on:

Percentage of course content accessed
Time elapsed since purchase
Value of content consumed

The minimum partial refund is 50% of the original purchase price, subject to eligibility verification.

5. Special Circumstances

5.1 Technical Issues

If you experience technical problems that prevent you from accessing course content, please contact our technical support team immediately. We will work to resolve the issue before processing any refund request. Refunds for technical issues will only be granted if:

The issue is verified to be on our end
The issue cannot be resolved within a reasonable timeframe
You have cooperated with our support team in troubleshooting

5.2 Course Quality Issues

If you believe a course does not meet the described quality standards or contains significant errors, please report this to us immediately. We will:

Investigate your concerns thoroughly
Make necessary corrections or improvements to the course
Offer a refund if issues are substantiated and cannot be resolved

5.3 Promotional and Bundle Purchases

Courses purchased during promotional sales or as part of bundles have special refund conditions:

Flash Sales/Limited Time Offers: Standard 14-day refund period applies, but refund amount is based on the discounted price paid
Course Bundles: Refunds apply to the entire bundle, not individual courses within the bundle
Free Bonus Content: Free courses or materials included with purchase are not eligible for separate refunds

6. Non-Refundable Items and Services

The following items and services are non-refundable:

Course completion certificates once downloaded
One-on-one mentorship sessions that have already occurred
Live webinar or workshop attendance
Subscription renewals (must be cancelled before renewal date)
Third-party certifications or exam fees
Physical materials or textbooks that have been shipped
Course content downloaded or saved locally
Services or products obtained through the course (software licenses, cloud credits, etc.)

7. Chargebacks and Disputes

IMPORTANT: If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, your account will be immediately suspended, and you will lose access to all purchased courses and materials.

We strongly encourage you to contact us directly to resolve any payment or refund issues before initiating a chargeback. Chargebacks:

May result in permanent account termination
Can affect your ability to purchase courses in the future
May be reported to fraud prevention agencies
Will be vigorously disputed if initiated without valid reason

If you have initiated a chargeback in error, please contact us immediately at [email protected] so we can work with you and your payment provider to resolve the situation.

8. Subscription Cancellations

If you have a subscription-based access to our courses:

You may cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
You will retain access until the end of the paid period
No refunds are provided for partial subscription periods
To cancel, log into your account and go to "Subscription Settings" or contact us

9. Account Deletion and Data Retention

Upon receiving a refund:

Your access to the refunded course will be immediately revoked
Any certificates obtained will be invalidated
Course progress and data will be deleted
You may retain access to other purchased courses not subject to the refund

If you wish to delete your entire account, this can be done separately by contacting our support team. Please note that account deletion is permanent and cannot be undone.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Refund requests will be governed by the policy in effect at the time of purchase, unless the change is more favorable to the customer.

Material changes to this policy will be communicated via:

Email notification to registered users
Prominent notice on our website
Update to the "Last Updated" date at the top of this policy

11. International Customers

For customers outside the United States:

Refund periods and terms are the same as for US customers
Refunds are processed in USD and may be subject to currency conversion by your bank
Currency conversion fees are not refundable
Additional consumer protection rights may apply based on your local laws
Processing times may be longer due to international banking procedures

12. Questions and Support

If you have questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us. Our customer support team is here to help:

AI Tools Academy - Customer Support

Refund Inquiries: [email protected]

General Support: [email protected]

Phone: +1 937 888 8230 (Monday-Friday, 9 AM - 5 PM EST)

Mailing Address:
AI Tools Academy
253 Orn Manor Apt. 622
West Kim, AL 04000-8660
United States

Registration Number: 98754115

We typically respond to refund inquiries within 24 hours during business days. Please provide all necessary information in your initial request to expedite processing.

13. Satisfaction Guarantee Commitment

OUR COMMITMENT TO YOU: We stand behind the quality of our courses. If you're not satisfied with your learning experience, we want to make it right. Beyond our standard refund policy, we're committed to working with you to address any concerns about course content, quality, or your learning outcomes. Your success is our priority.